Liliya, a citizen of Moldova, has lived in Russia since 2010, is married to a Russian man, and has three children who were born in the country. For more than a year, she has been trying to submit documents for Russian citizenship, but each time she goes to the migration centre the inspectors find new comments that force her to start the procedure again, and some of the requirements seem outright absurd. reported the BFMnews channel.

According to migration experts, the situation reflects broader systemic problems: documents are often returned without clear explanation, and the electronic queue system on Gosuslugi shows the agency as permanently overloaded, offering no free slots. Legal analysts note that while the law sets a clear timeline for citizenship processing, many regional offices effectively delay by introducing “additional checks” that are rarely spelled out in advance.

Online users have reacted with a mix of empathy and frustration. Some share their own experiences of long waits and endless paperwork; others criticize the bureaucracy, saying it discourages honest people from completing the required steps. The general feeling is that the process is unfair and badly needs reform.

Lawyers and labour‑market consultants say the repeated rejections can be challenged through formal complaints to the Federal Migration Service or via the courts, and they advise gathering all written refusals as evidence. They also point out that some regional offices have started using digital self‑service kiosks, which can reduce in‑person queues, but the rollout remains uneven.

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